Frequently Asked Questions & Answers

Where is my order?

During peak sale periods -- including Warehouse Sale and Winter Sale -- it may take up to 5 business days for processing and an additional 2-3 business days before leaving our warehouse. FedEx will then have your order to you within 2-4 business days, depending on your location. If an item in your order lists an expected shipping date -- for preorder items and certain sale items -- then your order should ship 2-3 business days after that date, to allow for processing time.


My order is incomplete, where are the other items?

The missing items are most likely in another shipment that is making its way to you. Pre-order items and certain sale items may sometimes show an estimated ship date on the product page when you select the size you want. These items are often shipped separately from items that are listed as “in stock” on the product page.


Why are there multiple charges on my credit card?

Orders may be split into multiple shipments and we only bill for items when they are shipped. The total of these smaller shipments should add up to the original order amount.


How do I cancel or change my order?

Orders cannot be modified or cancelled once they have been placed, so please review your order carefully before placing it.  If you have any questions, please call customer service.


What countries do you ship to?

At this time, orders can only be shipped to addresses within the United States. We are unable to ship orders to international addresses, APO/FPO addresses, or P.O. boxes.


Do you deliver on Saturdays?

At this time, we do not offer Saturday delivery. However, we can ship your order via Ground, 2nd Day or Next Business Day to arrive Monday through Friday.


What forms of payment do you accept?

We currently accept payment with American Express, MasterCard, and Visa credit cards. We do not accept international credit cards or prepaid bank-issued gift cards.


Do you charge sales tax?

In accordance with individual state regulations, sales tax is automatically applied to your order if your shipping address is in one of the following states: CA and NY.


How do I check the status of my order?

You can check the status of your order by logging into your account and visiting the Order History section of your account. You will receive an order confirmation email after your order has been placed and you will receive a shipping confirmation email once your order has been shipped. Your shipping confirmation email will include the tracking number for your package. Please note that it may take up to 48 hours after the package leaves our warehouse for the tracking information to appear in the shipment tracking system.

At this time, cannot automatically process exchanges. To exchange an item, please return the item you wish to exchange and place a new order on


How do I return my order?

To make a return, simply follow the return instructions on the order invoice included with your package. Securely pack and seal the return merchandise and return the bottom portion of the invoice in an appropriate shipping box. Affix our pre-paid FedEx return label to that shipping box and drop it off at any FedEx pick-up location.

If you return more than one item, each item returned will be refunded to your credit card as an individual transaction. If you ship your return using our pre-paid FedEx return label that was included in your order, $5 will be deducted from one of your individual return transactions. Please note that original shipping and handling charges are non-refundable.

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